Effective date: December 21, 2018
CitiRental (“us”, “we”, or “our”) operates the https://citirental.co.uk website (the “Service”).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
Collection of Data
Obtaining consent for marketing ¨ We use an opt-in box ¨ We specify methods of communication (e.g. by email, text, phone, recorded call, post) ¨ We do not pass any information whatsoever to any third parties save those company’s/brands directly connected with us for marketing purposes.¨ We record when and how we got consent, and exactly what it covers. ¨ We check the seller is a member of a professional body (or is accredited in some way) ¨ We don’t use bought-in lists for texts, emails or recorded calls unless we have proof of opt-in consent within last six months which specifically named us ¨ The product, service or ideals we are marketing are the same or similar to those that the individuals originally consented to receive marketing for which is connected to this firm in any event¨ We only use the information on the lists for marketing purposes ¨ We delete any irrelevant or excessive personal information ¨ We screen the names on bought-in lists against our own list of people who say they don’t want our calls (suppression list) ¨ We carry out small sampling exercises to assess the reliability of the data on the lists ¨ We have procedures for dealing with inaccuracies and complaints. ¨ When marketing by post, email or fax we include our company name, address and telephone number in the content ¨ We tell people where we obtained their details ¨ We provide people with a privacy notice ¨ We tie the seller into a contract which confirms the reliability of the list and gives us the ability to audit
The seller can verify that the people on the list: ¨ gave specific consent to receive marketing from us; ¨ were provided with readily accessible, clear and intelligible information about how their contact details would be used (e.g. privacy notices were easy to find and understand); ¨ were offered a clear and genuine choice whether or not to have their details used for marketing purposes; ¨ took positive action to indicate their consent (e.g. ticked a box, clicked a button or subscribed to a service); ¨ gave their consent reasonably recently (within the last six months); and ¨ in the case of texts, emails or automated calls, gave specific consent to receive marketing by those means. Marketing by mail ¨ We have screened the names and addresses against the Mail Preference Service ¨ The individuals on the list have at least given a general statement that they are happy to receive marketing from us ¨ Where the individuals haven’t given specific consent, marketing is consistent with context in which the information was provided and concerns a similar product, service or ideal Live calls ¨ We screen the numbers against the Telephone Preference Service (TPS) (or for corporate subscribers the Corporate Telephone Preference Service (CTPS)) ¨ We keep our own do-not-call list of anyone who says they don’t want our calls ¨ We screen against our do-not-call list ¨ We ensure that we have consent if we make marketing calls about claims management services. ¨ We display our number to the person we’re calling Automated calls ¨ We only make recorded calls where we have opt-in consent ¨ We display our number to the person we’re calling
Marketing by E-Mail or Text ¨ We only text or email with opt-in consent (unless contacting previous customers about our own similar products, and we offered them an opt-out when they gave their details) ¨ We offer an opt-out (by reply or unsubscribe link) ¨ We keep a list of anyone who opts out ¨ We screen against our opt-out list Faxes ¨ The individuals on the list have specifically consented to receiving marketing faxes from us ¨ We have screened their numbers against the Fax Preference Service (FPS)
Company specific information regarding CitiRental data usage ¨ For reasons of policing, legal and national security we store all your data indefinitely or as long as we deem reasonable ¨ We will only pass your information to an authorised body and for marketing purposes to a brand/company directly connected to this entity ¨ should you wish to remove your details from our marketing list simply contact us at firstname.lastname@example.org and state you wish to have your name removed from the list – the information, however will be retained for reasons detailed above.
Storage of your Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Your data is securely stored in secure format held under our control and security or by responsible third parties such as banks, card processing entities and data storage agencies who are acknowledges as having adequate security of your data in place.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
CitiRental uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure of Data – Legal Requirements
CitiRental may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of CitiRenal
- To prevent or investigate possible wrongdoing in connection with the service
- To protect the personal safety of users of the service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.